Applus+ highlights digital workforce innovation at MAINSTREAM Conference

Daniel Lewis, Operations Manager at Applus+, joined Matt Smith, CEO of MyPass Global, in a featured session titled: “Less Risk, More Resilience: How Competency Assurance Reshapes the Future of Asset Reliability.”

Their session explored how Applus+ is leveraging the MyPass Global platform to streamline contractor management, enhance compliance oversight, and improve workforce capability across its operations in the Pacific region.

“In asset-intensive industries, safety and performance start with the workforce,” said Daniel Lewis. “Our investment in digital tools like MyPass helps ensure we have the right people, with the right qualifications, at the right time.”

Digitising competency to reduce risk and improve agility

Applus+ operates in high-risk industries where worker competency is non-negotiable. Like many in the sector, we faced challenges including slow mobilization, heavy admin, and low visibility of workforce capability. Partnering with MyPass enabled us to digitize and centralize competency assurance—automating certification verification, eliminating manual approvals, and delivering real-time compliance tracking. This not only reduced risk but also enhanced data governance and improved decision-making across operations.

Stronger teams through training and real-time data

The platform also complements our extensive training program for technicians by helping us track progress, recognize emerging training needs, and ensure continual development. We build tailored teams for each project, and MyPass gives us the visibility to deploy the right talent where it’s needed most. Since adoption, we’ve seen a 32% improvement in mobilization speed, a 33% reduction in admin workload, and a measurable boost in training completion rates—outcomes that have improved both client responsiveness and workforce resilience.

Driving global transformation through workforce innovation

Our experience has shown that digital transformation is not just about tools—it’s about enabling trust, readiness, and agility. By co-designing with field staff, addressing legacy data gaps, and clearly communicating data usage, we’ve achieved strong engagement and adoption. The success of this initiative in the Pacific is now inspiring global rollout within Applus+, positioning us as a safer, more agile, and trusted partner in asset-intensive industries.

Key takeaways from the session included:

• The measurable impact of competency assurance on risk reduction
• Benefits of centralized workforce data on compliance and efficiency
• Practical outcomes from Applus+ digital integration journey
• A vision for future-proofing asset reliability through workforce innovation

This initiative reflects Applus+ ongoing commitment to improving our inspection, non-destructive testing, and asset integrity management service offer.